Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	May 03, 2018 11:38 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160536 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	HB54ND2	Description	Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
	Serial No.	HB54ND2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	48:4D:7E:D2:BB:41

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	May 04, 2018 01:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	May 04, 2018 01:33 PM	Okay its been imaged and all additional software is good, it should be good to go.	Add Attachment
Gino Salazar	May 04, 2018 12:18 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Gino Salazar	May 03, 2018 02:32 PM	Task reassigned to Erika Enriquez.	Add Attachment
Gino Salazar	May 03, 2018 01:43 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Gino Salazar	May 03, 2018 01:43 PM	Problem came back, we should reimage it.	Add Attachment
Gino Salazar	May 03, 2018 12:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	May 03, 2018 12:27 PM	Could not replicate the problem. Opened power point, moved the mouse around a lot, all that. Was probably the wireless mouse being hit as it was off of its stand.	Add Attachment
Gino Salazar	May 03, 2018 11:51 AM	Task reassigned to Giovanni Salazar.	Add Attachment
John Rushing	May 03, 2018 11:38 AM	Heather Gonzalez called and said the SC station in Dev 204 is having mouse issues. It is moving on its own and clicking through the professors Power Point.	Add Attachment