Service Request Ticket

Service Request Information

CONTACT	Name	Boderman, Don	Date	May 08, 2018 04:46 PM
	Department	Student Enrichment Program	Phone	88656
	Location		Email	boderman@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110679 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	1Y78NS1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084903 installed as Office 2007
	Wired NIC	18:03:73:16:ED:98

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	phillipsa@wou.edu	88862

Entered by	Date	Memo
Alan Phillips			Email Public
Entered by	Date	Memo
Alan Phillips	May 10, 2018 04:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alan Phillips	May 10, 2018 04:20 PM	Student worker with problem has resigned. no other users encountered that issue. Closed with no action taken.	Add Attachment
John Rushing	May 10, 2018 07:57 AM	Task reassigned to Alan Phillips.	Add Attachment
John Rushing	May 10, 2018 07:57 AM	Looks like it is an internal Astra issue so sending this over to Alan.	Add Attachment
Megan Thibeault	May 09, 2018 08:17 AM	Task reassigned to John Rushing.	Add Attachment
Brighton Bohnenkamp	May 08, 2018 04:46 PM	Don and his student worker are able to log into astra but are having issues accessing certain things within the program on computer 20110679, they don't issues on other computers in the office	Add Attachment