Service Request Ticket

Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	May 10, 2018 01:22 PM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101042 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	D5ZMFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0080043 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:D8:E4:CC

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	May 10, 2018 04:28 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Megan Thibeault	May 10, 2018 03:43 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	May 10, 2018 03:43 PM	Whats next?	Add Attachment
Peter Puettmann	May 10, 2018 03:28 PM	Delivered computer.	Add Attachment
Gino Salazar	May 10, 2018 01:43 PM	She said they'll be okay until we can take the computer over, is going to be done pretty soon.	Add Attachment
Gino Salazar	May 10, 2018 01:26 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	May 10, 2018 01:25 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Gino Salazar	May 10, 2018 01:25 PM	It's probably a PSU issue, but she is getting her computer upgraded anyways.	Add Attachment
Kyle Arthenayake	May 10, 2018 01:22 PM	Computer will not turn on, have tried unplugging power cord and have had no luck. The power button is blinking orange but no image is being displayed on the monitor	Add Attachment