Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	May 11, 2018 01:37 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130049 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8880DNM Color Printer
	Serial No.	T4B000619	Location	PDR
	Model	ColorQube 8880	Hostname	hlalcove.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.40 Metered Code: 6597 RMA 1/7/15 old serial#XFL134051	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:54:9E:6B

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	May 11, 2018 02:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	May 11, 2018 02:43 PM	Went over there and test printed it.	Add Attachment
Gino Salazar	May 11, 2018 02:43 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Kyle Arthenayake	May 11, 2018 01:37 PM	Hello! Today the printer in the Hamersly Library Computer Alcove printed out approximately 40 Error sheets. I tried turning it off and back on but couldn’t get a computer up there to map to the printer so I could try printing something myself. I’m not actually sure if it is working, but wanted to let you know before the weekend began that it’s maybe acting up. Thanks! Hannah Info Desk Hamersly Library	Add Attachment