Service Request Ticket - # 67455

Service Request Ticket - # 67455

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Service Request Information

CONTACT	Name	Scharn, Tracy	Date	May 14, 2018 12:55 PM
	Department	Library & Media Services	Phone	88892
	Location		Email	scharnt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161096 (opens in a new window)	Bldg/Room	HL 117E
	Service Tag	6N2M2H2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	6N2M2H2	Location	Tracy Scharn, NTT Assistant Professor
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; TRANSFER: UPGRADES of SnagIt 2018 WIN/MAC(18) VISA2017007532 & Camtasia Studio WINv9/MACv3 from VISA2017007533 MAY2018;
	Wired NIC	D4:81:D7:D6:69:71
	Wireless NIC	00:28:F8:FE:0A:60

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	May 25, 2018 12:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	May 23, 2018 03:01 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Shina Oladiti	May 23, 2018 02:06 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Gino Salazar	May 17, 2018 01:21 PM	Went over there and she has a lot of files she still needs to transfer over, she told me to come Wednesday and do the setup!	Add Attachment
Yumin Chen	May 17, 2018 10:49 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Yumin Chen	May 17, 2018 09:39 AM	She's not available at 9 will try again after 10	Add Attachment
Gino Salazar	May 16, 2018 10:44 AM	Task reassigned to Yumin Chen.	Add Attachment
Gino Salazar	May 16, 2018 10:44 AM	Hey Yumin I see you'll be here, can you do this?	Add Attachment
Brighton Bohnenkamp	May 16, 2018 10:06 AM	**This is an email** I am available on Thursday, May 17, between 9- 10am and 12-2pm. If that doesn't work, here are some times I'm available next week: Tuesday, May 22, 8am-2pm Wednesday, May 23, 12pm-4pm Thursday, May 24, 11am-2pm	Add Attachment
Gino Salazar	May 14, 2018 03:46 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	May 14, 2018 03:41 PM	Sending email for availability.	Add Attachment
Gino Salazar	May 14, 2018 03:40 PM	Windows update is done too!	Add Attachment
Gino Salazar	May 14, 2018 01:45 PM	Everything is all good and ready to go apart from windows updates	Add Attachment
Tricia Flaherty	May 14, 2018 01:18 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	May 14, 2018 12:58 PM	Installer and serial info for Upgrade to Snagit 2018(v18) are at T DRIVE - \\installs\installs$\Snagit\SnagitWIN-MAC_2018 installer and serial info for Upgrade to Camtasia WINv9/MACv3 are at TDRIVE - \\installs\installs$\camtasia\Camtasia StudioWINv9- MACv3	Add Attachment
Tricia Flaherty	May 14, 2018 12:55 PM	The PC laptop W#20140373 has some physical damage that is making it difficult to use. It will be GFA replaced with new Laptop W#20161096 which is on inventory counter in ITC008 with GFA setup form. As part of this setup she has had upgrades to her Snagit and Camtasia licensing to be eligible with Windows 10. The details will be in memos to follow.	Add Attachment