Service Request Ticket - # 67457

Service Request Information

CONTACT Name Smith, Amanda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 14, 2018 04:04 PM
Department Deaf Studies and Professional Studies Phone 88650
Location Email smithar@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20131011[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag Description Apple Macbook Air 13.3-inch #Z0P0
Serial No. C02MQ5LWF6T6 Location PDR Pile

CPU Intel Core i5(1.4GHz, dual core, 3MB L3)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from P0094155 TRANSFER from W#20101405 TechSmith - Camtasia for Mac v2.0 for ED from VISA2011002808 12-2015; NVivo 11 for Mac Full License VISA2016005972 DEC2016

Wireless NIC 48:D7:05:B6:F2:3D


Bluetooth NIC 48:D7:05:B6:F2:3E


TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public

Entered by Date Memo
Bradley Karkanen May 14, 2018 04:44 PM
Status changed from (2) Scheduled to (5) Completed
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Bradley Karkanen May 14, 2018 04:44 PM
Updated the drivers and everything worked
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Kyle Arthenayake May 14, 2018 04:05 PM
Status changed from (1) Pending to (2) Scheduled
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Kyle Arthenayake May 14, 2018 04:05 PM
checked printer ques and nothing was in them
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Kyle Arthenayake May 14, 2018 04:05 PM
I have 2 that aren't working properly -

1. KRUSTY-DSPS-139
2. KRUSTY-EDdownstairs copier
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Kyle Arthenayake May 14, 2018 04:04 PM
Hello - 

My computer is 20131011[Edit Inv] and today started having
documents stuck in the printing que - I'm
wondering in my printers need to be reinstalled? 

The message in the que says, "hold for authentication"

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