Service Request Ticket

Service Request Information

CONTACT	Name	McDonald, David	Date	May 15, 2018 08:45 AM
	Department	Admissions Office	Phone	88919
	Location		Email	mcdonald@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130602 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP Officejet Pro 8100 Color Inkjet ePrinter #CM752A
	Serial No.	CN3AUEVH7Q	Location	PDR
	Model	CM752	Hostname
	Notes	Up To 20 ppm Black/16 ppm Color Borderless Printing Up To 8.5x11" Automatic Duplex Printing Ethernet & Wi-Fi Connectivity Print From Mobile Devices ePrint Compatible W-Fi	Ink/Toner Refill	BLK-HP950 Colors-Cyan, Magenta and yellow HP951
	Wireless NIC	9C:B6:54:4C:05:DE

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	May 29, 2018 11:48 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	May 29, 2018 11:48 AM	A little piece of paper was stuck in the paper path. Got it out and its printing again.	Add Attachment
Shandelle Plasker	May 23, 2018 09:22 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	May 23, 2018 09:22 AM	**This is an email** Hi David, I got your printer running again. It had a tiny piece of paper stuck in the paper feed path. I was wondering when I could come by and set it up for you? Thank you, Shandelle Pepper	Add Attachment
Shandelle Plasker	May 23, 2018 09:20 AM	A tiny Piece of paper was stuck inside. Got it out and it is printing now.	Add Attachment
Peter Puettmann	May 15, 2018 08:47 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Natalie Plasker	May 15, 2018 08:45 AM	The printer is not feeding paper properly, and is getting a lot of paper jams. Also it is telling him that there is not paper, when the paper tray is full.	Add Attachment