Service Request Ticket - # 67488

Service Request Information

CONTACT Name Maciel, Denisse   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 17, 2018 01:46 PM
Department Financial Aid Phone 88476
Location Email macield@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101430[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. 36JF2Q1 Location PDR

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Windows 7 Enterprise Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007, Camtasia Studio v.8/Snagit v.11 WIN from VISA2012003285

Wired NIC 5C:26:0A:60:65:1C


Wireless NIC A0:88:B4:4F:87:D0


Bluetooth NIC C0:F8:DA:E3:5B:62

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rdownin17@wou.edu 88925

Tracking

Entered by Date Memo
Robbie Downin
Email

Public
Entered by Date Memo
Robbie Downin Oct 03, 2018 12:25 PM 
Status changed from (1) Pending to (5) Completed
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Robbie Downin Oct 03, 2018 12:25 PM 
Retrieved.
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Robbie Downin Oct 03, 2018 12:19 PM 
She replied that it's present and can be retrieved 
anytime, attempting pickup now.
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Robbie Downin Oct 03, 2018 12:07 PM 
****This is an outgoing email****
Hi Denisse,

We were just following up with you regarding a 
service request that we have for you.  (#67488)

Description: loaner laptop*8/23

We never received the loaner computer W#20101430[Edit Inv] 
back from you, do you still have it and when can 
we come pick it up?

Thanks,
Robbie Downin
UCS Student Techs
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Megan Thibeault Oct 03, 2018 07:40 AM 
Please follow up again.
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Robbie Downin Sep 10, 2018 08:28 AM 
****This is an outgoing email****
Hi Denisse,

We were just following up with you regarding a 
service request that we have for you.  (#67488)

Description: loaner laptop*8/23

When is a good time/day for us to retrieve the 
laptop? 

Thanks,
Robbie Downin
UCS Student Tech
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Public
Peter Puettmann Sep 10, 2018 08:08 AM 
Task reassigned to Robbie Downin.
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Megan Thibeault Sep 10, 2018 07:30 AM 
Status changed from (4) On Hold to (1) Pending
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Megan Thibeault Sep 10, 2018 07:30 AM 
Status changed from (4) On Hold to (1) Pending
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Megan Thibeault Sep 10, 2018 07:30 AM 
Can you contact Denisse to get this laptop back.
Inventory also needs updated
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Megan Thibeault Jul 05, 2018 01:29 PM 
Status changed from (1) Pending to (4) On Hold
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Megan Thibeault Jul 05, 2018 01:29 PM 
Task reassigned to Megan Eichler.
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John Rushing Jun 01, 2018 10:39 AM 
Task reassigned to Service Request Desk.
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John Rushing May 17, 2018 03:07 PM 
Status changed from (1) Pending to (4) On Hold
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John Rushing May 17, 2018 03:06 PM 
Loaner has been delivered.  She will keep until the 
end of the last SOAR on 8/23.
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John Rushing May 17, 2018 01:50 PM 
Loaner is ready, Soukup installed and tested out 
PowerFAIDS on it. WOU # is 20101430[Edit Inv]
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Kyle Arthenayake May 17, 2018 01:46 PM 
Good morning,

We need a loaner laptop for TSOAR this Saturday
5/19 by Friday afternoon. We need it to have
PowerFAIDS and the same set-ups like other SOAR
events we have done.

Thank you.
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