Service Request Ticket

Service Request Information

CONTACT	Name	Babson, Luke	Date	May 17, 2018 02:38 PM
	Department	Athletics	Phone	89030
	Location		Email	babsonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141292 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25PX0PCF8J7	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.13 (High Sierra)	Software	Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298
	Wired NIC	98:5A:EB:D2:61:89
	Wireless NIC	B8:09:8A:DA:5F:C1
	Bluetooth NIC	B8:09:8A:DA:5F:C2

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	May 31, 2018 02:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	May 31, 2018 02:23 PM	Got him all good!	Add Attachment
Shina Oladiti	May 31, 2018 11:02 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Shina Oladiti	May 31, 2018 11:01 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Shina Oladiti	May 31, 2018 11:01 AM	**This is an email** Adeshina, I am in my office until 4:00 PM today if someone is available to come set up my computer. I am in office #205 in the New PE Building. If someone is not available today, then Tuesday or Wednesday next week works well. Thank you! Luke Babson	Add Attachment
Shina Oladiti	May 24, 2018 12:30 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	May 24, 2018 12:30 PM	Sent email for availability.	Add Attachment
Shina Oladiti	May 24, 2018 12:25 PM	Prepped and ready for delivery. It is back on the inventory counter. Added to Jamf.	Add Attachment
Shina Oladiti	May 18, 2018 10:42 AM	Imaging in progress......	Add Attachment
Tricia Flaherty	May 17, 2018 02:38 PM	This station is to go to Luke who had no previous station for his office in NPE205. He currently uses a personal laptop The desktop and New Equip setup are on inventory counter in ITC008	Add Attachment