Service Request Ticket

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Service Request Information

CONTACT	Name	Ancheta, Steve	Date	May 17, 2018 02:44 PM
	Department	Athletics	Phone	88295
	Location		Email	anchetas@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161074 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	C02TV4NGJ1G9	Location	PDR
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.13 (High Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;
	Wired NIC	98:10:E8:F3:73:38
	Wireless NIC	98:9E:63:3A:B9:58
	Bluetooth NIC	98:9E:63:3A:B9:59

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	May 23, 2018 08:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	May 23, 2018 08:26 AM	moved the files to drive. switched out computers. put old computer under stand-up desk with blue tape. updated inventory.	Add Attachment
Megan Thibeault	May 22, 2018 02:40 PM	Please help him move files	Add Attachment
Megan Thibeault	May 22, 2018 02:39 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	May 22, 2018 02:39 PM	3:30	Add Attachment
Shina Oladiti	May 22, 2018 12:03 PM	**This is an email** How about 1:00 Tuesday	Add Attachment
Shina Oladiti	May 22, 2018 12:03 PM	**This is an email** Hi Adeshina thank you for the e-mail . I'm going to need your help in backing all my stuff so I don't lose anything . Is there a time to help me next week ?	Add Attachment
Shina Oladiti	May 18, 2018 04:27 PM	Steve plan on a time for me to come in and help him backup his files.	Add Attachment
Shina Oladiti	May 18, 2018 04:26 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	May 18, 2018 04:26 PM	The machine is back on the inventory counter.	Add Attachment
Shina Oladiti	May 18, 2018 12:46 PM	Sent email for availability	Add Attachment
Shina Oladiti	May 18, 2018 12:43 PM	It is on Jamf. No Additional software required.	Add Attachment
Shina Oladiti	May 18, 2018 12:43 PM	Prepped and ready for delivery. It is back on the inventory counter.	Add Attachment
Shina Oladiti	May 18, 2018 10:42 AM	Imaging in progress......	Add Attachment
Tricia Flaherty	May 17, 2018 02:44 PM	This iMacW#20161074 is to replace W#20090359 for Steve Ancheta in NPE207 , the new desktop iMac and the IFC setup sheet are on the inventory counter in ITC008	Add Attachment