Service Request Ticket - # 67493

Service Request Information

CONTACT Name Bergeron, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 17, 2018 03:28 PM
Department Creative Arts/Music Phone 88802
Location Email berge@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130556[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MM334LDV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0092993, Apple LOGIC PRO X from MUSIC Dept(25user)License from renewal P0095256, Finale 2014c from Music Site license from P0095335

Wired NIC 68:5B:35:B2:85:0D


Wireless NIC 60:03:08:EB:AA:EA


Bluetooth NIC 60:03:08:EB:AA:EB

TECHS Submitted by Erika Enriquez Contact eenriquez13@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Brighton Bohnenkamp May 18, 2018 11:57 AM 
Task reassigned to Erika Enriquez.
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Brighton Bohnenkamp May 18, 2018 11:57 AM 
Status changed from (1) Pending to (5) Completed
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Brighton Bohnenkamp May 18, 2018 11:56 AM 
picked up
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Erika Enriquez May 18, 2018 09:48 AM 
****This is an outgoing email****
Hi Thomas,

I need some additional information regarding
service request #67493

Description: Image mac. 5/18 no later than 11:30am

Your computer is all ready for you. Please let us
know when you would like us to deliver it for you.

Thank you,
Erika
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Public
Shina Oladiti May 18, 2018 08:49 AM 
Installed Finale and working on logic pro presently.
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Megan Thibeault May 18, 2018 07:31 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Megan Thibeault May 18, 2018 07:31 AM 
Contact changed from Student Student to Thomas Bergeron.
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Erika Enriquez May 17, 2018 04:45 PM 
Installing updates. Still needs everything
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Erika Enriquez May 17, 2018 03:46 PM 
starting imaging
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Erika Enriquez May 17, 2018 03:34 PM 
needs access to printers in music office
(eliington and miles) as well
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Erika Enriquez May 17, 2018 03:28 PM 
Tom Bergernan is requesting a mac image.
Everything is backed up. Stand up desk
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