Service Request Ticket - # 67496

Service Request Information

CONTACT Name Shumake, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 18, 2018 09:17 AM
Department Business Services Phone 88169
Location Email shumakej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141209[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 1K6LV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 1K6LV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:DA:65:55

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez May 18, 2018 12:07 PM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez May 18, 2018 12:06 PM 
got it to work. She was using Firefox
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Erika Enriquez May 18, 2018 10:06 AM 
Task reassigned to Erika Enriquez.
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Natalie Plasker May 18, 2018 09:17 AM 
she took over someone whom no longer works here
computer. She knows that they had crystal report
on that machine, but when she logs in she does not
have it. She needs it set up for her.
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