Service Request Ticket - # 67510

Service Request Information

CONTACT Name Gonzalez, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 21, 2018 08:33 AM
Department College of Liberal Arts and Sciences Phone 88488
Location Email gonzalezh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121252[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 18KNHX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18KNHX1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 10 Enterprise 64bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010, Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop APR2016; TRANSFER TO NEW CPU W#20161004- Wasp InventoryControl RF Professional Software VISA2017007754 SR68654;

Wired NIC B8:CA:3A:8E:4B:85

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti May 21, 2018 09:42 AM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti May 21, 2018 09:42 AM 
Done!
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Kyle Arthenayake May 21, 2018 08:33 AM 
Computer is on the log in page and can not move
past. It will not move past the control alt
delete. Mouse will not move, has tried turning it
on and off
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