Service Request Ticket

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Service Request Information

CONTACT	Name	Liu, Jie	Date	May 21, 2018 10:18 AM
	Department	Computer Science Division	Phone	88989
	Location		Email	liuj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170856 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	B6D8SN2	Description	XPS 13 2in1 (i7-7Y75, 16GB, 512GB SSD, 13.3 touch)
	Serial No.	B6D8SN2	Location	PDR
	CPU	Intel Core i7-7Y75 (up to 3.6GHz, 4M cache, 4.5W)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wireless NIC	B8:08:CF:D8:10:99
	Bluetooth NIC	B8:08:CF:D8:10:9D
	AUX NIC	10:65:30:A3:C2:31

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jun 01, 2018 11:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jun 01, 2018 11:27 AM	He emailed back, go to go!	Add Attachment
Megan Thibeault	Jun 01, 2018 08:19 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Jun 01, 2018 08:19 AM	**This is an outgoing email** Hi Jie, We dropped off your usb-c to usb adapter off with Tracy, we forgot to grab it when we delivered your new laptop yesterday. Please let me know if you have any questions. Thanks, Megan	Add Attachment Public
Megan Thibeault	Jun 01, 2018 08:16 AM	Erika delivered the adapter to Tracey.	Add Attachment
Peter Puettmann	May 31, 2018 04:01 PM	see megan about converter before completing this task	Add Attachment
Yumin Chen	May 30, 2018 03:38 PM	Task reassigned to Yumin Chen.	Add Attachment
Yumin Chen	May 30, 2018 12:47 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Yumin Chen	May 30, 2018 12:47 AM	Task reassigned to UCS Tech.	Add Attachment
Yumin Chen	May 30, 2018 12:45 AM	Dr.Lie will come to pick up on 5/31 at 11am and he will also bring his old W#20081014 laptop to UCS.	Add Attachment
Yumin Chen	May 30, 2018 12:44 AM	Laptop is ready and on my desk. The backpack is on the floor	Add Attachment
Yumin Chen	May 29, 2018 09:36 AM	**This is an outgoing email** Hi Jie, I need some additional information regarding service request #67514 Description: GFA SETUP: Deliver XPS 13 2in1 13.3 touch laptop W#20170856 to ITC310A to replace W#20140457(order#10408) Your new laptop is ready to deliver, what time is go for us to come to deliver and help you setup? Thanks! Yumin UCS	Add Attachment Public
Yumin Chen	May 23, 2018 03:58 PM	Task reassigned to Yumin Chen.	Add Attachment
Tricia Flaherty	May 21, 2018 10:40 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	May 21, 2018 10:40 AM	he may be off campus(sabbatical until June so email may be best form of contact)	Add Attachment
Tricia Flaherty	May 21, 2018 10:18 AM	The XPS laptop( W#20170856 ) , will be with backpack, powerpack and headset in ITC008 on inventory counter shelf with GFA setup form. Jie wants to Keep W#20140457 so we will mark as exempt but he may give youW#20081014 to take away.	Add Attachment