Service Request Ticket

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Service Request Information

CONTACT	Name	Bergeron, Thomas	Date	May 21, 2018 12:25 PM
	Department	Creative Arts/Music	Phone	88802
	Location		Email	berge@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130556 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334LDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0092993, Apple LOGIC PRO X from MUSIC Dept(25user)License from renewal P0095256, Finale 2014c from Music Site license from P0095335
	Wired NIC	68:5B:35:B2:85:0D
	Wireless NIC	60:03:08:EB:AA:EA
	Bluetooth NIC	60:03:08:EB:AA:EB

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	May 23, 2018 04:50 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Kyle Arthenayake	May 23, 2018 04:48 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	May 23, 2018 03:51 PM	I removed his keychains because it gives error "hold on authentication" after that i was able to print to both Miles and Ellington.	Add Attachment
Kyle Arthenayake	May 23, 2018 02:33 PM	Task reassigned to John Rushing.	Add Attachment
Brighton Bohnenkamp	May 23, 2018 01:47 PM	**This is an email** Hi, yesterday the tech got Ellington working, but there are tasks I can complete on Miles that are more difficult to accomplish on Ellington. Could someone finish that part soon? Thanks, Tom	Add Attachment
Shina Oladiti	May 23, 2018 08:17 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Shina Oladiti	May 23, 2018 08:07 AM	Added Ellington but could not add Miles. They probably have pin code for the copier.	Add Attachment
Kyle Arthenayake	May 22, 2018 12:03 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	May 22, 2018 12:03 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Yumin Chen	May 22, 2018 09:05 AM	Task reassigned to Yumin Chen.	Add Attachment
Gino Salazar	May 21, 2018 04:01 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	May 21, 2018 04:01 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Gino Salazar	May 21, 2018 04:01 PM	Couldn't get it to print	Add Attachment
Gino Salazar	May 21, 2018 04:00 PM	Fixed printer Ellington, Miles was super funky though.	Add Attachment
Bradley Karkanen	May 21, 2018 03:23 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Bradley Karkanen	May 21, 2018 03:23 PM	Gino said he'd take care of it he is on his way now.	Add Attachment
Kyle Arthenayake	May 21, 2018 03:20 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Gino Salazar	May 21, 2018 03:02 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	May 21, 2018 03:02 PM	Went to his office, he was not in, looked like he would be in tomorrow though on his door!	Add Attachment
Gino Salazar	May 21, 2018 02:57 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Brighton Bohnenkamp	May 21, 2018 02:03 PM	**This is an email** The drivers for Ellington & Miles are installed, but it’s asking for authentication — after I entered my password.	Add Attachment
Brighton Bohnenkamp	May 21, 2018 12:25 PM	**This is an email** Hi, Since the re-image I’ve gotten most of my files and functionality restored. However, I cannot access the WOU/Webhostingpad site either via browser or FTP client. I can’t log in to the WHP cPanel, or reach the webmail login page. Here are the URLs: https://server902.webhostingpad.com:2083 https://server902.webhostingpad.com:2096 FTP to: server902.webhostingpad.com Before the reimage, I could access these from home even when I couldn’t from campus. Now I can’t access them from home! Thanks, Tom	Add Attachment