Service Request Ticket - # 67523

Service Request Ticket - # 67523

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	May 21, 2018 12:46 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160980 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	157XKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	157XKH2	Location	PDR
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:
	Wired NIC	50:9A:4C:46:19:DD

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	May 25, 2018 01:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	May 25, 2018 01:56 PM	I made sure both monitors are working	Add Attachment
Tricia Flaherty	May 24, 2018 05:59 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Tricia Flaherty	May 24, 2018 03:34 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Tricia Flaherty	May 23, 2018 04:47 PM	the monitors are on top of the inventory counter in ITC008	Add Attachment
Tricia Flaherty	May 23, 2018 04:46 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	May 23, 2018 04:46 PM	His two new 4K monitors came in W#20170892 and W#20170893 and can be delivered and setup for him . I was able to use the on board Graphics via DP for 1 and the Radeon DP for the 2nd display and get both outputs in 4K ( it may take some drivers and some rebooting to get that working but it DOES)	Add Attachment
Bradley Karkanen	May 21, 2018 04:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	May 21, 2018 04:57 PM	Delivered and ready to go.	Add Attachment
Tricia Flaherty	May 21, 2018 12:46 PM	Contact Info: TRICIA FLAHERTY/Michael Ellis	Add Attachment Public
Tricia Flaherty	May 21, 2018 12:46 PM	The new hire is Tony Manso and he starts tomorrow Tuesday, May 22nd so we want to get this set up(next to Soukup in ITC004) Michael Ellis can help[ with any desk questions. the cpu is W#20160980, he has 2 qty 27inch monitors on order so we will set him up with two different monitors until they arrive. Temp monitor W#20161038 and W#20111076 . All the equipment and a NEW Equip setup form are on inventory counter in ITC008	Add Attachment