Service Request Ticket - # 67530

Service Request Ticket - # 67530

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	May 21, 2018 03:54 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170861 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	HZ5HCP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	HZ5HCP2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:43:A1:D3

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Tracking

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	May 25, 2018 10:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	May 25, 2018 10:24 AM	set up	Add Attachment
Tricia Flaherty	May 25, 2018 09:52 AM	Task reassigned to Erika Enriquez.	Add Attachment
Tricia Flaherty	May 25, 2018 09:52 AM	new monitor has arrived W#20170862 it was inventoried and handed off to Erika for setup	Add Attachment
Shina Oladiti	May 24, 2018 11:55 AM	The station is using temporary monitor for now.	Add Attachment
Shina Oladiti	May 23, 2018 04:56 PM	Waiting on the monitors	Add Attachment
Shina Oladiti	May 23, 2018 04:56 PM	The new station is setup and gave admin right to Jeremy and Michael.	Add Attachment
Gino Salazar	May 23, 2018 01:24 PM	Set up next to Mike Soukup by Friday	Add Attachment
Peter Puettmann	May 23, 2018 10:36 AM	installing windows	Add Attachment
Peter Puettmann	May 23, 2018 10:23 AM	prepping now	Add Attachment
Tricia Flaherty	May 21, 2018 03:58 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	May 21, 2018 03:57 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	May 21, 2018 03:54 PM	Contact Info: Tricia Flaherty	Add Attachment Public
Tricia Flaherty	May 21, 2018 03:54 PM	I have the desktop but Monitor may not arrive til Friday at the earliest, But Jeremy starts Friday so setup new desktop W#20170861 with a loaner/temp monitor W#20071091 which are on inventory counter in ITC008 with Ergonomic Keyboard and Trackball mouse that are also for Jeremy.	Add Attachment