Service Request Ticket - # 67532

Service Request Ticket - # 67532

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Service Request Information

CONTACT	Name	Dickinson, Eliot	Date	May 21, 2018 05:26 PM
	Department	Social Science	Phone	88835
	Location		Email	dickinse@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170669 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02W2471HV29	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	8C:85:90:A1:AC:EF
	Bluetooth NIC	8C:85:90:A0:EF:F2

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	May 30, 2018 03:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	May 30, 2018 03:42 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Shina Oladiti	May 30, 2018 03:42 PM	Okay. Thank you for letting us know.	Add Attachment
Tricia Flaherty	May 30, 2018 03:02 PM	he opted to keep W#20120653 and I had phone discussion with him about it being EXEMPT from future support or replacement by UCS. I have marked the STATION EXEMPT REPLACED and DO NOT WORK ON	Add Attachment
Shina Oladiti	May 30, 2018 03:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	May 30, 2018 03:00 PM	Completed!	Add Attachment
Megan Thibeault	May 30, 2018 11:31 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	May 30, 2018 11:31 AM	Please take Robbie with you	Add Attachment
Gino Salazar	May 30, 2018 10:42 AM	Wants us to go over today @ 2	Add Attachment
Gino Salazar	May 30, 2018 10:16 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Gino Salazar	May 25, 2018 12:16 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	May 25, 2018 12:16 PM	Sent email for availability.	Add Attachment
Gino Salazar	May 25, 2018 12:15 PM	Imaging is all done!	Add Attachment
Shina Oladiti	May 24, 2018 11:59 AM	Imaging in progress......	Add Attachment
Tricia Flaherty	May 21, 2018 05:27 PM	W#20170669 MacBook Pro 13 laptop is replacing iMac desktop W#20120653	Add Attachment
Tricia Flaherty	May 21, 2018 05:26 PM	This is on inventory counter shelf in ITC008 with GFA setup form	Add Attachment