Service Request Ticket - # 67541

Service Request Ticket - # 67541

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Service Request Information

CONTACT	Name	Poole, Jesse	Date	May 22, 2018 11:34 AM
	Department	Student Success & Advising Office	Phone	88083
	Location		Email	poolej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170874 (opens in a new window)	Bldg/Room	SSC 211
	Service Tag		Description	Xerox VersaLink C400 Color Laser Printer #C400/DN
	Serial No.	7HB456359	Location
	Model	C400/DN	Hostname	aa-aalc
	Notes	Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages; NOT STUDENT TECH; NETWORKED IP ADDRESS:140.211.64.46	Ink/Toner Refill
	Wired NIC	9C:93:4E:65:36:DE

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	May 24, 2018 12:39 PM	This has been delivered and setup. Both machines have been update in inventory.	Add Attachment
Shandelle Plasker	May 24, 2018 12:39 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	May 23, 2018 11:11 AM	**This is an email** Hi Piper, Is this room open all day tomorrow? Do you want to be there so I can show you how the machine works? Thank you, Shandelle	Add Attachment
Shandelle Plasker	May 23, 2018 11:11 AM	**This is an email** Yes, thanks Shandelle. It is going in NS 124, in place of the old HP laserjet.	Add Attachment
Shandelle Plasker	May 23, 2018 11:08 AM	**This is an email** Hi Jesse, Yes, this works. Can I get the WOU# of the machine it replaces? I need to swap its information to your new one. Thank you, Shandelle Pepper	Add Attachment
Shandelle Plasker	May 23, 2018 11:07 AM	**This is an email** Hi Shandelle, It is replacing the old Xerox printer we have. It isn't located in a room - its at the end of our hall on the table with cabinets. 11am tomorrow works for me. I have an appointment at 12, but someone will be here to help answer any questions you might have if it takes longer than an hour. Does that work for you? Best, Jesse	Add Attachment
Shandelle Plasker	May 23, 2018 09:25 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	May 23, 2018 09:25 AM	Hi Jesse, Your ner Xerox VersaLink has arrived. I need to know if this is a new install or replacing an older printer? I also need a room number to update our inventory. Is there a good time tomorrow that I can come and install this for you. I can do anytime after 11 am. Thank you, Shandelle Pepper	Add Attachment
Tricia Flaherty	May 22, 2018 11:34 AM	Xerox VersaLink C400/DN Printer W#20170874 to SAC #? as network printer for Student Success & Advising Office care of Jesse Poole. This is on counter in ITC008 with config page and Invoice. Jesse did not give a Room number so please update inventory with Room or location description.	Add Attachment