Service Request Ticket

Service Request Information

CONTACT	Name	Swartzendruber, Ron	Date	May 22, 2018 01:22 PM
	Department	University Computing Solutions	Phone	88795
	Location		Email	swartzer@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170876 (opens in a new window)	Bldg/Room	ITC 004
	Service Tag	89GZCP2	Description	Dell OptiPlex 7050 minitower (i7-6700, 16GB RAM, 500GB Hybrid Drive)
	Serial No.	89GZCP2	Location	Ron Swartzendruber
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; Adobe Creative Cloud 201* Desktop Apps (NAMED USER ) Ron Swartzendruber MAY2018;
	Wired NIC	8C:EC:4B:68:05:F4

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jun 01, 2018 02:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	May 25, 2018 04:56 PM	I've got some fishiness with SCCM I'm continuing to work on it. I think its an issue with the deployment of the new Sophos.	Add Attachment
Bradley Karkanen	May 25, 2018 04:41 PM	I'm working on getting it to take a Windows 10 image through SCCM	Add Attachment
Bradley Karkanen	May 25, 2018 04:41 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Gino Salazar	May 25, 2018 12:30 PM	This one is having issues I guess, Bradley is doing stuff to fix it	Add Attachment
Tricia Flaherty	May 22, 2018 01:22 PM	This is on inventory counter with GFA Setup form. Ron will also get a new 27 inch display. He has dual video cards to support up to 4 displays. cpu W#20170876 and mon W#20170877 replace W#20121182 in ITC004 ; he is an Adobe Named user(I sent email invite last week so if he asks install the CC desktop app then show him how to log in and download apps, etc	Add Attachment