Service Request Ticket

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Service Request Information

CONTACT	Name	Howard-Carpenter, Holli	Date	May 22, 2018 02:26 PM
	Department	Athletics	Phone	88177
	Location		Email	howardcarpenterh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141293 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25PX0P7F8J7	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.13 (High Sierra)	Software	Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298
	Wired NIC	98:5A:EB:D2:5E:E1
	Wireless NIC	B8:09:8A:DA:5D:EB
	Bluetooth NIC	B8:09:8A:DA:5D:EC

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	May 31, 2018 07:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	May 31, 2018 07:34 AM	fixed	Add Attachment
Tricia Flaherty	May 29, 2018 03:33 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Tricia Flaherty	May 29, 2018 03:33 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Tricia Flaherty	May 29, 2018 03:33 PM	problem with this he marked W#20141293 as PDR and NOT W#20090790!	Add Attachment
Yumin Chen	May 29, 2018 11:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	May 29, 2018 11:08 AM	20141293 PDRed	Add Attachment
Yumin Chen	May 29, 2018 11:06 AM	Done. Inventory Updated	Add Attachment
Megan Thibeault	May 29, 2018 09:29 AM	Task reassigned to Yumin Chen.	Add Attachment
Gino Salazar	May 25, 2018 01:20 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Gino Salazar	May 25, 2018 01:18 PM	She said Tuesday after 9:30 would be best for her!	Add Attachment
Gino Salazar	May 25, 2018 12:58 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	May 25, 2018 12:58 PM	Sending email for availability	Add Attachment
Gino Salazar	May 25, 2018 12:58 PM	It's all good to go!	Add Attachment
Gino Salazar	May 25, 2018 12:06 PM	It's being imaged rn	Add Attachment
Gino Salazar	May 24, 2018 10:34 AM	Macs aren't able to be imaged until Bradley or John gets back	Add Attachment
Megan Thibeault	May 23, 2018 10:54 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Tricia Flaherty	May 22, 2018 02:26 PM	This iMac and New Equip setup form are on counter in ITC008	Add Attachment