Service Request Ticket - # 67569

Service Request Information

CONTACT Name Gilbert, Carey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 23, 2018 11:31 AM
Department The Research Institute Phone 88238
Location Email gilbertc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150776[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. 30C5HC2 Location PDR

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715

Wired NIC 28:F1:0E:0E:CD:BB


Wireless NIC 40:49:0F:06:28:6F

TECHS Submitted by Peter Puettmann Contact ppuett16@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jun 05, 2018 03:19 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Jun 05, 2018 03:19 PM 
delivered and updated inventory
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Shina Oladiti Jun 05, 2018 12:58 PM 
Task reassigned to Peter Puettmann.
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Shina Oladiti Jun 05, 2018 12:58 PM 
Best deliver this laptop.
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Shina Oladiti Jun 04, 2018 05:47 PM 
****This is an email****
Good morning!

I am available all day except for 2pm to 3pm.

I am glad to hear it is working well.



Thank you,

Carey Gilbert
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Shina Oladiti Jun 04, 2018 08:01 AM 
****This is an outgoing email****
Hi Carey,

I need some additional information regarding
service request #67569

Description: Virus 

We are checking to know when you will be available
for us to bring in your laptop. It is been
re-imaged and it works great presently. We will
like to keep an eye on it while you use the laptop
to be sure it has nothing to do with user profile.


Regards,

Shina
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Public
Shina Oladiti Jun 01, 2018 01:10 PM 
Gave admin right ad its ready to be delivered.
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Shina Oladiti Jun 01, 2018 01:10 PM 
Prepped and installed all the required software
and plugins.
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Shina Oladiti Jun 01, 2018 01:09 PM 
Task reassigned to Adeshina Oladiti.
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Bradley Karkanen May 31, 2018 03:01 PM 
Not sure what is going on with this ticket we have her 
machine on the shelf and it is freshly imaged. We are 
working on finishing it up.
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Bradley Karkanen May 31, 2018 03:00 PM 
She now has loaner 20140481[Edit Inv]
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Bradley Karkanen May 31, 2018 02:59 PM 
Task reassigned to UCS Tech.
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Bradley Karkanen May 31, 2018 02:59 PM 
Status changed from (5) Completed to (1) Pending
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Gino Salazar May 24, 2018 11:33 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar May 24, 2018 11:33 AM 
Delivered her computer, brought back loaner
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Gino Salazar May 24, 2018 10:30 AM 
She called so I'm delivering it in a bit.
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Erika Enriquez May 24, 2018 10:29 AM 
Task reassigned to Giovanni Salazar.
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Shina Oladiti May 23, 2018 05:09 PM 
Run and scan on it and check the C: to make sure
its not dirty. After that i restarted the computer
and it works fine.
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Shina Oladiti May 23, 2018 01:58 PM 
Task reassigned to Adeshina Oladiti.
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Peter Puettmann May 23, 2018 11:31 AM 
shes getting loaner W#20131107[Edit Inv]
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Peter Puettmann May 23, 2018 11:31 AM 
pretty sure she has a virus. we need to try and
get files off of her desktop. computer only turns
on when plugged in.
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