Service Request Ticket

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Service Request Information

CONTACT	Name	Burnham, Debby	Date	May 25, 2018 09:34 AM
	Department	Bookstore	Phone	88641
	Location		Email	burnhamd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091101 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	5BV2SL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957
	Wired NIC	B8:AC:6F:83:0E:3C

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jun 06, 2018 12:59 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Jun 06, 2018 12:59 PM	Got them setup!	Add Attachment
Bradley Karkanen	Jun 06, 2018 11:23 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Bradley Karkanen	Jun 06, 2018 08:13 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Jun 06, 2018 08:10 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Jun 06, 2018 08:10 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Jun 06, 2018 08:10 AM	Found spare power supply, return to user. CPU on my desk. Mark emailed back saying that he will look into buying new cpu next fiscal year.	Add Attachment
Reggie Johnson	May 31, 2018 12:52 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	May 31, 2018 11:08 AM	Left Mark a vm	Add Attachment
Megan Thibeault	May 31, 2018 11:05 AM	Checked with Darin, they aren't a part of GFA.	Add Attachment
Yumin Chen	May 31, 2018 08:44 AM	Task reassigned to Megan Eichler.	Add Attachment
Yumin Chen	May 31, 2018 08:38 AM	I emailed about replacement and asked them about if they need a loaner. ***********Below is Reply************ Hello, This batch of PCs was purchased through general fund. Are they on a general fund replacement cycle? Thanks, Mark	Add Attachment
Megan Thibeault	May 31, 2018 08:37 AM	Emailed Tricia about replacement	Add Attachment
Yumin Chen	May 31, 2018 08:33 AM	The CPU won't turn on and power light blinks. After hardware check, I found out the power supply is burned and can't find any parts to replace.	Add Attachment
Yumin Chen	May 30, 2018 04:18 PM	**This is an outgoing email** Hi Debby, I need some additional information regarding service request #67699 Description: anytime computer troubles After checking your CPU, we found out the power supply is broken and the machine is out of warranty. In the case your department have to buy a new computer for you, we can get you a loaner for now while you waiting the new computer. Thanks! Yumin	Add Attachment Public
Yumin Chen	May 30, 2018 04:11 PM	Power supply broken.	Add Attachment
Yumin Chen	May 29, 2018 11:09 AM	Need Hardwave Check! 20091101 on my desk	Add Attachment
Yumin Chen	May 29, 2018 09:40 AM	20091101 is on Tech counter.	Add Attachment
Yumin Chen	May 25, 2018 11:24 AM	The computer W#20091101 is on Tech counter.	Add Attachment
Yumin Chen	May 25, 2018 10:12 AM	Task reassigned to Yumin Chen.	Add Attachment
Kyle Arthenayake	May 25, 2018 09:34 AM	Ticket request for tag # 20091101 Location: Bookstore offices Contact: Debby Burnham x88641 PC will not turn on; PC power light blinks amber.	Add Attachment