Service Request Ticket - # 67707

Service Request Information

CONTACT Name Visuano, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 29, 2018 01:12 PM
Department Strategic Communications & Marketing Phone 88349
Location Email visuanod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130461[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Mac Pro 3.7GHz Quad-Core Intel Xeon E5
Serial No. F5KLT0ATF9VM Location PDR

CPU 3.7GHz Quad-core Intel Xeon E5, 10MB L3


OS MAC OS X 10.12 (macOS Sierra) Software [TRANSFER: Adobe CS6 Design &Web Prem from P0090067]; Fetch 5.7(free Ed license); Adobe CC201* subscription NamedUser(Denise Visuano) FEB2017

Wired NIC 70:CD:60:F3:A3:42


Wired NIC 70:CD:60:F3:A3:45


Wireless NIC 18:AF:61:B8:48:76


Bluetooth NIC 18:AF:61:B8:48:77

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Kyle Arthenayake May 29, 2018 01:16 PM 
Status changed from (1) Pending to (5) Completed
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Kyle Arthenayake May 29, 2018 01:16 PM 
Task reassigned to Service Request Desk.
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Kyle Arthenayake May 29, 2018 01:12 PM 
asking for availability
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Kyle Arthenayake May 29, 2018 01:12 PM 
Hello Helpdesk helpers!

I just got this message trying to update a work
order for the printshop:

​"The 'Updater' plug has been removed. Pleaser
re-install Adobe Acrobat to continue viewing the
current file.


​Is this going to be an on-going problem? I depend
on being able to open and edit pdfs regularly.


From my macpro: #20130461[Edit Inv]


Best,
Denise
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