Service Request Ticket - # 67712

Service Request Information

CONTACT Name Harvey Horning, Christine   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 29, 2018 04:06 PM
Department Criminal Justice Phone 89712
Location Email harveyc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160981[Edit Inv] (opens in a new window) Bldg/Room MA 226
Service Tag 15B5LH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 15B5LH2 Location Christine Harvey­ Horning, NTT Criminal Justice

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 50:9A:4C:46:0B:52

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Jun 11, 2018 11:46 AM 
Status changed from (2) Scheduled to (5) Completed
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Reggie Johnson Jun 11, 2018 11:41 AM 
Delivered and set up
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Reggie Johnson Jun 11, 2018 11:40 AM 
Brought back cpu w#20091678[Edit Inv] and monitor W#20100614[Edit Inv]
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Gino Salazar Jun 11, 2018 10:20 AM 
Task reassigned to Reggie Johnson.
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Shandelle Plasker Jun 11, 2018 10:12 AM 
Task reassigned to Giovanni Salazar.
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Shina Oladiti Jun 08, 2018 04:49 PM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Jun 08, 2018 04:49 PM 
Priority changed from (3) Priority to (2) High Priority.
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Shina Oladiti Jun 08, 2018 04:48 PM 
****This is an email****
Hello,

I will be in my office all day on Monday from
9:00-3:30pm, so that would be the best day to make
the swap.  I think I mostly have everything stored
on H drive, but I don't really know what else to
look for or be worried about.

Will Monday work for someone to come do the set up
and help me?

Thank you.

Christine Harvey
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Shina Oladiti Jun 08, 2018 03:04 PM 
Task reassigned to UCS Tech.
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Shina Oladiti Jun 08, 2018 03:04 PM 
Sent email for availability.
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Shina Oladiti Jun 08, 2018 03:02 PM 
***************
Update in AD
***************
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Shina Oladiti Jun 08, 2018 03:01 PM 
Prepped and ready for delivery. It is back on the
inventory counter.
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Reggie Johnson Jun 07, 2018 12:16 PM 
image in progress
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Tricia Flaherty May 29, 2018 04:06 PM 
This is W#20160981[Edit Inv] cpu and W#20161039[Edit Inv]  for Christine 
Harvey Horning in MA226 to replace W#20091678[Edit Inv] cpu 
and monitor W#20100614[Edit Inv] ,  The new cpu and monitor 
are on the Inventory Counter in ITC 008 with GFA Setup 
form.  She indicated she would need help with figureing 
out how to save to her H: Drive and was not sure what 
that even was.
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