Service Request Ticket - # 67716

Service Request Information

CONTACT Name Rainey, Stacey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 29, 2018 05:27 PM
Department Disability Access Services Phone 88305
Location Email raineys@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161097[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag HTBL2H2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. HTBL2H2 Location PDR

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;

Wired NIC D4:81:D7:D6:68:BB


Wireless NIC 00:28:F8:FE:06:7D

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Jun 07, 2018 11:21 AM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Jun 07, 2018 11:21 AM 
Inventory updated. Old CPU W#20130544[Edit Inv] is on PDR 
pail.
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Yumin Chen Jun 07, 2018 10:25 AM 
Delivered.
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Yumin Chen Jun 06, 2018 04:04 PM 
Laptop is located on Inventory Counter
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Yumin Chen Jun 06, 2018 03:58 PM 
Schedule Time: 8:30-9:15 Thursday 6/6/2018
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Yumin Chen Jun 06, 2018 03:41 PM 
****This is an outgoing email****
Hi Stacey,

I need some additional information regarding 
service request #67716

Description: GFA SETUP: Dell Latitude 5480laptop 
W#20161097[Edit Inv] & dock W#20170900[Edit Inv] to replace W#20130544[Edit Inv] 
APSC405 Stacey Rainey

Are you available anytime on Thursday? 

Thanks!
Yumin
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Natalie Plasker Jun 05, 2018 09:41 AM 
She emailed saying that she is out of the Office
today 06/5, but will be back tomorrow 6/6
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Yumin Chen Jun 05, 2018 09:36 AM 
****This is an outgoing email****
Hi Stacey,

I need some additional information regarding 
service request #67716

Description: GFA SETUP: Dell Latitude 5480laptop 
W#20161097[Edit Inv] & dock W#20170900[Edit Inv] to replace W#20130544[Edit Inv] 
APSC405 Stacey Rainey

Your new laptop is ready to deliver. What time is 
good for us to come to deliver?

Thanks!
UCS
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Yumin Chen Jun 05, 2018 09:35 AM 
Done.
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Megan Thibeault Jun 05, 2018 08:34 AM 
Update?
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Yumin Chen Jun 01, 2018 11:59 AM 
Standard setup In Progress...
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Yumin Chen Jun 01, 2018 11:59 AM 
Trust relationship problem. Reset password and re-
join the domain already.
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Yumin Chen Jun 01, 2018 11:07 AM 
Task reassigned to Yumin Chen.
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Tricia Flaherty May 29, 2018 05:42 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty May 29, 2018 05:27 PM 
This is GFA replacement to replace PC desktop 
W#20130544[Edit Inv] with Monitor W#20130514[Edit Inv].  New laptop is 
W#20161097[Edit Inv] with Dock W#20170900[Edit Inv] to use with 
existing monitor W#20130514[Edit Inv].  The new laptop and dock 
are on the inventory counter in ITC008 with GFA Setup 
form and invoice for the dock.
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