Service Request Ticket - # 67723

Service Request Information

CONTACT Name Marroquin, Jaime   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 30, 2018 04:07 PM
Department Humanities Division Phone 89250
Location Email marroquinj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20171238[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #Z0UK
Serial No. FVFWV1UZHV2H Location PDR

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2017006552;

Wireless NIC 88:E9:FE:75:BB:05


Bluetooth NIC 88:E9:FE:77:70:63

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Jul 06, 2018 10:45 AM 
Status changed from (2) Scheduled to (5) Completed
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Erika Enriquez Jul 06, 2018 10:45 AM 
delivered
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Erika Enriquez Jul 03, 2018 01:04 PM 
Status changed from (1) Pending to (2) Scheduled
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Erika Enriquez Jul 03, 2018 01:04 PM 
****This is an email****
Dear Erika,

What about this coming Friday morning? Perhaps at
10? I will save my files, thanks.

Jaime
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Erika Enriquez Jul 03, 2018 11:41 AM 
****This is an outgoing email****
Hi Jaime,

I need some additional information regarding
service request #67723

Description: GFA SETUP: Deliver Apple 13inch
MacBook Pro W#20171238[Edit Inv] to replace laptop
W#20131114[Edit Inv] for Jaimie HSS 307(#10624)

Just was wondering when would be a good time to
deliver this? Please save any important files to
you Hdrive.

Thank you,
Erika
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Public
Erika Enriquez Jul 03, 2018 10:52 AM 
Task reassigned to Erika Enriquez.
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Erika Enriquez Jul 03, 2018 10:50 AM 
imaging
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Tricia Flaherty Jun 27, 2018 04:35 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jun 27, 2018 04:28 PM 
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Jun 27, 2018 04:28 PM 
Original task: track pad doesnt work on W#20131114[Edit Inv]
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Tricia Flaherty Jun 11, 2018 05:27 PM 
order#10624 placed 6-9-2018
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Tricia Flaherty May 30, 2018 04:17 PM 
sent him email with options for Tenure track faculty
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Megan Thibeault May 30, 2018 04:07 PM 
Jaime's machines trackpad is no longer working.
Can we get this replaced with a new gfa?
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