Service Request Ticket

Service Request Information

CONTACT	Name	Rockwell-Kincanon, Janeanne	Date	Jun 04, 2018 10:24 AM
	Department	Library & Media Services	Phone	89493
	Location		Email	kincanonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20130259 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag		Description	Samsung 19-inch NC191 Vmware Zero Client LED-LCDDisplay #NC191-T
	Serial No.	Z6KSHCJD600269N	Location	002 storage
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	C4:73:1E:BB:78:E6

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jun 19, 2018 03:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jun 04, 2018 03:50 PM	Port was 050C105	Add Attachment
Gino Salazar	Jun 04, 2018 03:50 PM	PC has been moved, but none of the ports were activated yet.	Add Attachment
Robbie Downin	Jun 04, 2018 03:50 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Robbie Downin	Jun 04, 2018 02:49 PM	Status changed from (3) Order in Process to (4) On Hold	Add Attachment
Robbie Downin	Jun 04, 2018 02:46 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Gino Salazar	Jun 04, 2018 02:33 PM	Task reassigned to Robbie Downin.	Add Attachment
Megan Thibeault	Jun 04, 2018 10:35 AM	Still waiting to hear about if ports are ready.	Add Attachment
John Rushing	Jun 04, 2018 10:24 AM	The VDI station 20130259 needs moved to HL 312. It is currently downstairs on one of the standup Kiosk counters.	Add Attachment