Service Request Ticket

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Service Request Information

CONTACT	Name	Grouger, Debra	Date	Jun 05, 2018 09:00 AM
	Department	The Research Institute	Phone	88293
	Location		Email	kenyond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170882 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	1T820N2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	1T820N2	Location	TRI relinquished - on imaging station
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wired NIC	10:65:30:10:52:74
	Wireless NIC	10:F0:05:EE:E4:54
	Bluetooth NIC	10:F0:05:EE:E4:58

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jun 12, 2018 10:00 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Jun 12, 2018 09:30 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	Jun 07, 2018 02:14 PM	This may be useful https://social.technet.microsoft.com/Forums/office/en- US/81821ad4-f16d-4cd6-9d50-727e49723b79/office-365- keeps-reinstalling-itself-every-time-i-restart-my- computer?forum=officeitpro	Add Attachment
Bradley Karkanen	Jun 07, 2018 02:12 PM	One solution would be to reimage it with SCCM. That would make sure 365 is dead. I will look into a less dramatic solution.	Add Attachment
Gino Salazar	Jun 07, 2018 10:16 AM	I have helped her a few times with this same issue and it's still coming up, she originally had two versions of office on her computer and I uninstalled both to be safe and reinstalled our good one but again not long after I leave it happens again and starts asking her to pay, please try to figure out what she does to make it happen.	Add Attachment
Shina Oladiti	Jun 06, 2018 03:46 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Shina Oladiti	Jun 06, 2018 02:06 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jun 06, 2018 02:06 PM	She said there is need for Acrobat 11 on her computer as it was installed on the old one.	Add Attachment
Shina Oladiti	Jun 06, 2018 08:00 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Jun 05, 2018 09:28 AM	office 365 shouldnt be on her machine	Add Attachment
Natalie Plasker	Jun 05, 2018 09:00 AM	She recently got a new computer, and is logging into her office account. She was able to login, but a pop up keeps asking for her credit card to pay for office. She would like someone to come out and take a look.	Add Attachment