Service Request Ticket

Service Request Information

CONTACT	Name	Vasas, Dona	Date	Jun 05, 2018 12:44 PM
	Department	Business Services	Phone	88172
	Location		Email	vasasd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170858 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag	GQ04VN2	Description	Latitude 7390 2in1 i7-8650U 13.3 FHD touch Display
	Serial No.	GQ04VN2	Location	PDR
	CPU	Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wireless NIC	74:70:FD:77:B6:B3
	Bluetooth NIC	74:70:FD:77:B6:B7
	AUX NIC	10:65:30:BE:22:7B

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jun 08, 2018 03:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jun 08, 2018 03:35 PM	Done!	Add Attachment
Shina Oladiti	Jun 08, 2018 02:58 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Jun 08, 2018 02:40 PM	Delivered the laptop to Dona, but she could not get to banner. She will bring it in next week Wednesday.	Add Attachment
Shina Oladiti	Jun 08, 2018 09:52 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jun 08, 2018 09:52 AM	Sent email for availability.	Add Attachment
Shina Oladiti	Jun 08, 2018 09:50 AM	Gave admin right.	Add Attachment
Shina Oladiti	Jun 08, 2018 09:50 AM	******************* Update in AD *******************	Add Attachment
Shina Oladiti	Jun 08, 2018 09:50 AM	Prepped and ready for delivery. It is back on the inventory counter.	Add Attachment
Tricia Flaherty	Jun 05, 2018 12:44 PM	This will be on Inventory counter with NEW EQUIP setup form but no invoice as that will be mailed to Budget Office. Order includes laptop W#20170858 Latitude 7390 2in1 i7- 8650U 13.3 FHD with touch Display, Dell Active Pen(will need to be paired via bluetooth) and case. Talk to end user /Dona as she is Banner Functional Tech/ power user and may have specific browser or Java needs as well as additional software.	Add Attachment