Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	VanDeusen, Michele	Date	Jun 05, 2018 12:52 PM
	Department	Business Services	Phone	88130
	Location		Email	vandeusm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170859 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	4N00VN2	Description	Latitude 7390 2in1 i7-8650U 13.3 FHD touch Display
	Serial No.	4N00VN2	Location	2 Weeks Heather B 1/10 - 1/24 Make a Student Tech
	CPU	Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wireless NIC	74:70:FD:77:AC:95
	Bluetooth NIC	74:70:FD:77:AC:99

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jun 19, 2018 03:48 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Gino Salazar	Jun 19, 2018 03:48 PM	Delivered and she's good to go!	Add Attachment
Yumin Chen	Jun 19, 2018 02:32 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Yumin Chen	Jun 19, 2018 11:27 AM	3PM Scheduled	Add Attachment
Yumin Chen	Jun 19, 2018 10:52 AM	Task reassigned to Yumin Chen.	Add Attachment
Bradley Karkanen	Jun 18, 2018 09:10 AM	*This is an email* Tues. 6/19. Please call first. Thanks, Michele Michele Van Deusen Banner Project Manager Business Services 345 N Monmouth Avenue Monmouth, Oregon 97361 Email: vandeusm@wou.edu Phone: 503.838.8130	Add Attachment
Gino Salazar	Jun 14, 2018 12:41 PM	Left VM	Add Attachment
Tricia Flaherty	Jun 14, 2018 09:24 AM	see Tricia if looking for this laptop... I took it off the shelf. I may need it for a Demo to a different campus end user later today.	Add Attachment
Bradley Karkanen	Jun 13, 2018 04:07 PM	**This is an outgoing email** Hi Michele, I need some additional information regarding service request #67767 Description: NEW EQUIP SETUP: Deliver Latitude 7390 2in1 i7-8650U 13.3 FHD touch Display to AD101 for Michelle (order3984) When are you available for us to deliver your laptop?	Add Attachment Public
Bradley Karkanen	Jun 13, 2018 04:06 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	Jun 13, 2018 04:05 PM	Updated on AD	Add Attachment
Megan Thibeault	Jun 13, 2018 03:58 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Brighton Bohnenkamp	Jun 11, 2018 12:58 PM	**This is an email** Hi John, I just talked with Dona and she is having trouble accessing Banner via Firefox. The problem is that Banner only runs with the Firefox ESR v 52 (32 bit) and she has the 64 bit currently installed. I believe Michele has a new laptop as well that is being configured. Please be sure to have the 32 bit installed on that device as well. Many thanks, -Kolis	Add Attachment
Shina Oladiti	Jun 07, 2018 04:45 PM	It is back on the inventory counter.	Add Attachment
Shina Oladiti	Jun 07, 2018 04:45 PM	******************** Update in AD ********************	Add Attachment
Shina Oladiti	Jun 07, 2018 04:44 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jun 07, 2018 04:44 PM	Sent email for availability.	Add Attachment
Shina Oladiti	Jun 07, 2018 04:42 PM	Prepped and ready for delivery. Gave and admin.	Add Attachment
Tricia Flaherty	Jun 05, 2018 12:52 PM	This will be on Inventory counter with NEW EQUIP setup form but no invoice as that will be mailed to Budget Office. Order includes laptop W#20170859 Latitude 7390 2in1 i7- 8650U 13.3 FHD with touch Display, Dell Active Pen(will need to be paired via bluetooth) and case. Talk to end user /Michelle as she is Banner Functional Tech/ power user and may have specific browser or Java needs as well as additional software.	Add Attachment