Service Request Ticket - # 67782

Service Request Information

CONTACT Name Stevens, Stacy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2018 08:42 AM
Department Phone 88250
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140661[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MPP2B5DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from xxxx2014004298

Wired NIC 98:5A:EB:CD:C3:B6


Wireless NIC C0:CE:CD:EA:4B:E1


Bluetooth NIC C0:CE:CD:EA:4B:E2

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jun 06, 2018 03:41 PM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Jun 06, 2018 03:41 PM 
Done!
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Peter Puettmann Jun 06, 2018 11:45 AM 
Task reassigned to Adeshina Oladiti.
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Peter Puettmann Jun 06, 2018 11:44 AM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Peter Puettmann Jun 06, 2018 11:44 AM 
she will be in ODS office at 3:30 to have someone
help her.
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Peter Puettmann Jun 06, 2018 09:23 AM 
computer in out box
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Peter Puettmann Jun 06, 2018 09:23 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Peter Puettmann Jun 06, 2018 09:23 AM 
spoke with stacy explaining that she needs to be
there to enter credentials while installing Zoom.
She will call back and schedule a time for a tech
to walk her through the install and setup.
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Emma Feldman Jun 06, 2018 08:42 AM 
In the IN BOX
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Emma Feldman Jun 06, 2018 08:42 AM 
Stacy is needing a program called zoom downloaded
on her computer for a web based conference this
weekend. Here is a link for it
https://www.zoom.us/?zcid=1173&gclid=EAIaIQobChMIzPPR_6-_2wIVjv5kCh2CrwCYEAAYASAAEgIzGPD_BwE
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