Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Jun 06, 2018 10:26 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130383 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MLG0EVDV30	Location	PDR
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0092032
	Wired NIC	68:5B:35:8C:97:1F
	Wireless NIC	A8:BB:CF:22:3B:D2
	Bluetooth NIC	A8:BB:CF:22:3B:D3

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jun 06, 2018 01:40 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Jun 06, 2018 01:40 PM	Got her all squared away.	Add Attachment
Gino Salazar	Jun 06, 2018 01:00 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Brighton Bohnenkamp	Jun 06, 2018 12:32 PM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Jun 06, 2018 12:32 PM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Jun 06, 2018 12:32 PM	Still needs help New Pe 208	Add Attachment
Brighton Bohnenkamp	Jun 06, 2018 11:17 AM	Task reassigned to Self Resolved.	Add Attachment
Brighton Bohnenkamp	Jun 06, 2018 11:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jun 06, 2018 10:33 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Brighton Bohnenkamp	Jun 06, 2018 10:26 AM	Contact Info: Katie Griten, 858-335-7355	Add Attachment Public
Brighton Bohnenkamp	Jun 06, 2018 10:26 AM	Needs help getting updates from the app store	Add Attachment