Service Request Ticket

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Service Request Information

CONTACT	Name	Ainsworth, DeAnn	Date	Jun 06, 2018 10:35 AM
	Department	Financial Aid	Phone	88681
	Location		Email	ainswod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141180 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	4H6LV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	4H6LV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; CANCELLED RENEWAL MAY 2017--Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop FEB2016 --REMOVE
	Wired NIC	98:90:96:DA:6A:2D

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jun 15, 2018 12:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jun 15, 2018 12:20 PM	Well she isn't hasn't called us yet so I would assume its okay? Closing the ticket for now	Add Attachment
Gino Salazar	Jun 14, 2018 12:54 PM	Nevermind Its in the 9020 below my desk	Add Attachment
Gino Salazar	Jun 14, 2018 12:50 PM	Her HD is in the drawer between Pete and I	Add Attachment
Gino Salazar	Jun 14, 2018 12:03 PM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Gino Salazar	Jun 14, 2018 11:00 AM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Gino Salazar	Jun 14, 2018 11:00 AM	Got her all set up, she will probably call again though since the first login will take a little longer because it will install her profile so I'm not closing this ticket.	Add Attachment
Gino Salazar	Jun 13, 2018 11:06 AM	Now we just need additional software	Add Attachment
Gino Salazar	Jun 11, 2018 10:18 AM	Still being imaged	Add Attachment
Gino Salazar	Jun 08, 2018 01:24 PM	20130527 started doing the same thing so we are using 20130528 instead	Add Attachment
Gino Salazar	Jun 08, 2018 12:17 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Erika Enriquez	Jun 08, 2018 11:59 AM	run one more set of updates. Please take to Mike	Add Attachment
Erika Enriquez	Jun 08, 2018 11:00 AM	Finishing up	Add Attachment
Megan Thibeault	Jun 08, 2018 07:44 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Jun 08, 2018 07:44 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Gino Salazar	Jun 07, 2018 02:08 PM	we are imaging 20130527 so that we can take the hard drive out of it and put it in her current computer, when it is done imaging and getting additional software take it to Soukup so he can install software.	Add Attachment
Gino Salazar	Jun 07, 2018 02:05 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Gino Salazar	Jun 07, 2018 01:39 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Gino Salazar	Jun 07, 2018 12:10 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Gino Salazar	Jun 07, 2018 12:10 PM	Her explorer was messing up, we have imaged before and that didn't fix it, anytime we went to the start menu and control panel or anything like that it would freeze	Add Attachment
Megan Thibeault	Jun 07, 2018 10:15 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Shina Oladiti	Jun 06, 2018 04:22 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jun 06, 2018 03:46 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Gino Salazar	Jun 06, 2018 10:58 AM	See Bradley's email for help	Add Attachment
Gino Salazar	Jun 06, 2018 10:42 AM	To whomever this may concern please make sure synaptics and dell touchpad is uninstalled in control panel	Add Attachment
Natalie Plasker	Jun 06, 2018 10:35 AM	Her computer is running very slowly, and gets stuck spinning when she is doing almost anything on her machine. She said she has had a few people in the past come out to help her, but she is still having this issue.	Add Attachment