Service Request Ticket - # 67810

Service Request Information

CONTACT Name Manoogian, Margaret   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 07, 2018 03:56 PM
Department Behavioral Sciences Division Phone 14201
Location Email manoogim@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130415[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3SFS9Z1 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 3SFS9Z1 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092331; MAXQDA+ v11 single user ED license from VISA2013003764, SPSS(v21) from Student(concurrent user authcode)licenses(campus edition)from P0090938, Dragon Naturally Speaking Recorder Transcription software bundles with Sony ICD-PX333D voice recorder from VISA2013003763(T:\1. Drivers\Digital_Voice_Recorder\SONY ICD-PX333D)

Wired NIC B8:CA:3A:B3:02:28

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Jun 11, 2018 03:15 PM 
Status changed from (2) Scheduled to (5) Completed
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Gino Salazar Jun 11, 2018 03:15 PM 
Delivered and god her setup
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Gino Salazar Jun 11, 2018 11:51 AM 
Task reassigned to Giovanni Salazar.
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Brighton Bohnenkamp Jun 11, 2018 11:26 AM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Brighton Bohnenkamp Jun 11, 2018 11:26 AM 
****This is an email****
I am here today until noon and from 2-3:30.  I am 
also here tomorrow and will be in my office from 
9-4:00 pm.
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Megan Thibeault Jun 08, 2018 08:17 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Jun 08, 2018 08:17 AM 
****This is an outgoing email****
Hi Margaret,

We were just following up with you regarding a
service request that we have for you.  (#67810)

Description: SETUP: Microsoft Natural Ergo
Keyboard 4000 on  OptiPlex 9020 SFF desktop PC
Todd 332for Margaret (order10549)

When would be a good time for a tech to come by
and get this setup for you?

Thanks,
Megan Eichler
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Tricia Flaherty Jun 07, 2018 03:56 PM 
This is on Inventory Counter  Shelf in ITC 008 with Invoice.  
It will need to have driver loaded for special function keys.  
Linda Kunze can be a secondary Contact
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