Service Request Ticket

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Service Request Information

CONTACT	Name	Baldwin, Paula	Date	Jun 11, 2018 01:17 PM
	Department	Humanities Division	Phone	88065
	Location		Email	baldwinp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170678 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	78D25W8052J1G9	Location	PDR
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; TRANSFER from W#20120652: EndNote X6 for MAC from P0090632 SR67846;
	Wired NIC	78:7B:8A:C4:6C:0B
	Wireless NIC	24:F6:77:03:00:24
	Bluetooth NIC	24:F6:77:03:00:25

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Tracking

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Jun 12, 2018 12:06 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Yumin Chen	Jun 12, 2018 12:02 PM	Inventory Updated	Add Attachment
Yumin Chen	Jun 12, 2018 11:50 AM	iMac Delivered	Add Attachment
Bradley Karkanen	Jun 12, 2018 10:02 AM	Task reassigned to Yumin Chen.	Add Attachment
Bradley Karkanen	Jun 12, 2018 10:02 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Bradley Karkanen	Jun 12, 2018 10:01 AM	*This is an email* Yes. Not sure how to do that but will call if I can’t figure it out.	Add Attachment
Bradley Karkanen	Jun 12, 2018 09:25 AM	*This is an email* I’ll be in my office by 1030 this am. Sent from Dr. Baldwin's sweet, sweet iPhone.	Add Attachment
Bradley Karkanen	Jun 12, 2018 09:14 AM	**This is an outgoing email** Hi Paula, I need some additional information regarding service request #67846 Description: GFA SETUP: Apple iMac 21.5-inch 4K W#$20170678 to HSS121 for Paula to replace W#20120352(running slow) When are you available for us to deliver your new computer?	Add Attachment Public
Bradley Karkanen	Jun 11, 2018 05:04 PM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Jun 11, 2018 05:04 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	Jun 11, 2018 05:03 PM	It is back on the new equip counter	Add Attachment
Bradley Karkanen	Jun 11, 2018 05:03 PM	Endnote X6 is not compatible with 10.13. This also now includes a black type c to dvi/hdmi/vga adapter	Add Attachment
Bradley Karkanen	Jun 11, 2018 01:43 PM	On stand up desk imaging.	Add Attachment
Bradley Karkanen	Jun 11, 2018 01:43 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Tricia Flaherty	Jun 11, 2018 01:17 PM	This will be on top of inventory counter in ITC008 with GFA setup form. I have included a Apple Magic Mouse 2 in the box with the wired keybaord as she prefers wireless. She has requested that she keep the USB cd/DVD drive she has with current iMac and that is not a problem. Bradley reports her current desktop iMac is running slow so the sooner we can get this done the better. She will need to have the following software transferred to new desktop: EndNote X6 for MAC from P0090632 EndNote software: T:\Endnote\ENDNOTEX6	Add Attachment