Service Request Ticket - # 67856

Service Request Information

CONTACT Name Scott, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 12, 2018 09:06 AM
Department Humanities Division Phone 88906
Location Email scottk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130534[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WM9FZ1 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986; Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop OCT2015;

Wired NIC F8:B1:56:C5:A6:EF

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Jun 13, 2018 08:12 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Bradley Karkanen Jun 12, 2018 02:53 PM 
Task reassigned to Bradley Karkanen.
 Add Attachment
Emma Feldman Jun 12, 2018 09:06 AM 
Having trouble with computer/outlook. She tried to
sync files and it's not working. Tried to shut
down computer and reboot everything and now there
is a folder on her desktop called "Sync Issues"
and inside this folder there are three additional
folders named "Local Failures", "Server Failures",
and "Conflicts".
 Add Attachment