Service Request Ticket - # 67874

Service Request Information

CONTACT Name Scharn, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 13, 2018 09:10 AM
Department Library & Media Services Phone 88892
Location Email scharnt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161096[Edit Inv] (opens in a new window) Bldg/Room HL 117E
Service Tag 6N2M2H2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. 6N2M2H2 Location Tracy Scharn, NTT Assistant Professor

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; TRANSFER: UPGRADES of SnagIt 2018 WIN/MAC(18) VISA2017007532 & Camtasia Studio WINv9/MACv3 from VISA2017007533 MAY2018;

Wired NIC D4:81:D7:D6:69:71


Wireless NIC 00:28:F8:FE:0A:60

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Jun 13, 2018 01:28 PM 
Status changed from (2) Scheduled to (5) Completed
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Gino Salazar Jun 13, 2018 01:28 PM 
Okay she is good to go!
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Gino Salazar Jun 13, 2018 10:02 AM 
Task reassigned to Giovanni Salazar.
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Kyle Arthenayake Jun 13, 2018 09:10 AM 
I recently received a new laptop and I'm
encountering problems where it tells me I need
administrative privileges to perform certain
tasks. For instance, I can't change display
options, I can't save Camtasia files in the
Program folders, I can't make changes to other
programs, etc. Can someone please fix this for me?
Thanks!
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