Service Request Ticket - # 67875

Service Request Information

CONTACT Name Horsey, Trina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 13, 2018 09:11 AM
Department University Housing Phone 88658
Location Email horseyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160900[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag F6XF3H2 Description Dell Latitude E5470, i7-6820HQ(Quad Core, 2.7GHz)
Serial No. F6XF3H2 Location Dell replaced this with W20160652

CPU Intel Core i7-6820HQ 6thGEN(Quad Core, 2.7GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;

Wired NIC D4:81:D7:DC:1C:99


Wireless NIC F8:DA:0C:3D:5A:C5

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jun 21, 2018 08:40 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Jun 21, 2018 08:40 AM 
She is able to print from banner now.
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Shandelle Plasker Jun 13, 2018 02:46 PM 
****This is an email****
Hi Trina,

I received your Service Request about not being 
able to print to a printer in Valsetz from 
Banner. I need to know if you were able to 
print from banner in the past to this printer. 
To be able to print from Banner we need to set 
the printer up to do so. If you have been able 
to print from Banner in the past and you know 
this has been set up to print from Banner, is 
there an error that occurs when you try to 
print?


Thank you,
Shandelle Pepper
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Kyle Arthenayake Jun 13, 2018 09:12 AM 
waiting on availability
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Kyle Arthenayake Jun 13, 2018 09:11 AM 
Unable to print reports from banner to a valzets
printer.
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