Service Request Ticket - # 67878

Service Request Information

CONTACT Name Jennings, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 13, 2018 10:33 AM
Department University Computing Solutions Phone 14018
Location Email jenningsr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160292[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag GRH9QD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. GRH9QD2 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; serialized desktop AUG2016 CHANGED to FULL Adobe CC2015.* subscription from XXXX2016005512 NAMED USER SEPT2016

Wired NIC 18:66:DA:14:B7:14

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Jun 15, 2018 03:29 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Jun 15, 2018 03:29 PM 
Adobe CC programs are uninstalling and then it'll be good!
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Gino Salazar Jun 15, 2018 03:10 PM 
Brought back the loaner 20121088[Edit Inv], they never actually set up so I'm 
just going to uninstall the adobe I put on it for them and it'll go back 
to the loaner shelf.
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Gino Salazar Jun 15, 2018 03:09 PM 
Task reassigned to Giovanni Salazar.
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Shandelle Plasker Jun 14, 2018 12:06 PM 
Put in a request for a new power supply on my Dell 
Dispatch account.

SR967214096
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Gino Salazar Jun 14, 2018 12:00 PM 
Task reassigned to Shandelle Pepper.
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Gino Salazar Jun 14, 2018 12:00 PM 
This is the one that has the bad PSU
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Gino Salazar Jun 14, 2018 10:10 AM 
Just emailed him
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Megan Thibeault Jun 14, 2018 09:35 AM 
Please contact Ryan and give him an update
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Megan Thibeault Jun 14, 2018 09:34 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Megan Thibeault Jun 14, 2018 09:34 AM 
Status?
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Gino Salazar Jun 13, 2018 10:47 AM 
Task reassigned to Giovanni Salazar.
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Brighton Bohnenkamp Jun 13, 2018 10:33 AM 
****This is an email****
W20160292 will function for a short time before 
randomly freezing and or turning off. While in 
the bios and diagnostics the power continued to 
fluxuate and would randomly reboot. I believe 
the power supply is failing. Can someone please 
investigate further and provide a repair or 
replacement? The workstation is currently 
located on the bench in my office down in the 
RSC lab.

Ryan J.
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