Service Request Ticket

Service Request Information

CONTACT	Name	Vasas, Dona	Date	Jun 15, 2018 02:31 PM
	Department	Business Services	Phone	88172
	Location		Email	vasasd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160984 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	1593LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1593LH2	Location	PDR
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; PL SQL Developer;
	Wired NIC	50:9A:4C:45:DF:A2

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jun 28, 2018 08:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Jun 28, 2018 08:24 AM	set up done	Add Attachment
Shina Oladiti	Jun 27, 2018 12:31 PM	Inventory has been updated accordingly. Please closs this ticket.	Add Attachment
Shina Oladiti	Jun 27, 2018 12:29 PM	Brought back C: WOU#20141215 M: WOU#20050760	Add Attachment
Shina Oladiti	Jun 27, 2018 08:03 AM	Task reassigned to Reggie Johnson.	Add Attachment
Gino Salazar	Jun 22, 2018 11:09 AM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Jun 22, 2018 11:09 AM	She wants us to go Tuesday or Wednesday next week!	Add Attachment
Erika Enriquez	Jun 20, 2018 10:42 AM	redid with SCCM, Sophos broke	Add Attachment
Erika Enriquez	Jun 20, 2018 10:11 AM	image done setting up	Add Attachment
Tricia Flaherty	Jun 15, 2018 03:55 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Jun 15, 2018 02:31 PM	This is on Inventory counter in ITC008 with GFA setup form. She is a banner power user so please discuss what she needs for her banner usage. Make sure Acrobat Pro gets loaded. New W#20160984 CPU and Two 27 inch 4k displays W#20170895 & W#20170896 ( one on on board graphics/DP and second on Video card/DP); Replacing cpu W#20141211.	Add Attachment