Service Request Ticket - # 67914

Service Request Ticket - # 67914

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Service Request Information

CONTACT	Name	VanDeusen, Michele	Date	Jun 15, 2018 03:54 PM
	Department	Business Services	Phone	88130
	Location		Email	vandeusm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160985 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	1585LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1585LH2	Location	SLGFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:46:1A:87

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Aug 20, 2018 04:26 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Aug 20, 2018 04:10 PM	Setup completed!	Add Attachment
Megan Thibeault	Aug 13, 2018 07:45 AM	This is going to the office to the right of Darin's	Add Attachment
Megan Thibeault	Aug 13, 2018 07:44 AM	**This is an email** Megan, I need to cancel the Monday installation as my new office is being painted on Tuesday and there is no furniture in the office. I'd like to reschedule for 1:30pm Monday, 8/20. Thanks, Michele	Add Attachment
Shina Oladiti	Aug 10, 2018 12:35 PM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Aug 10, 2018 10:36 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Jul 19, 2018 07:46 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shina Oladiti	Jul 09, 2018 09:51 AM	Talk to her about her equipment, she said she will get back to us on it.	Add Attachment
Gino Salazar	Jul 03, 2018 09:13 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Jul 03, 2018 09:13 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Tricia Flaherty	Jun 28, 2018 10:55 AM	Bill Kernan has requested that when we do this station replacement for Michelle that her old station W#20141220 will need to be setup in the Business Office conference room as a Banner training station	Add Attachment
Yumin Chen	Jun 26, 2018 09:32 AM	Task reassigned to UCS Tech.	Add Attachment
Yumin Chen	Jun 21, 2018 08:17 AM	**This is an outgoing email** Hi Michele, I need some additional information regarding service request #67914 Description: GFA SETUP: Deliver Dell OptiPlex 7040 SFF & two 4K 27inch displays to replace W#20141220 in AD101 for Michele Your new computer setup is ready, what time is good for us to come to deliver? Thanks! UCS	Add Attachment Public
Yumin Chen	Jun 21, 2018 08:10 AM	Task reassigned to Yumin Chen.	Add Attachment
Yumin Chen	Jun 20, 2018 04:22 PM	Ready to deliver, CPU back to inventory counter.	Add Attachment
Yumin Chen	Jun 20, 2018 09:43 AM	Imaging on the counter	Add Attachment
Tricia Flaherty	Jun 15, 2018 03:54 PM	This is on Inventory counter in ITC008 with GFA setup form. She is a banner power user so please discuss what she needs for her banner usage. Make sure Acrobat Pro gets loaded. New W#20160985 CPU and Two 27 inch 4k displays W#20170897 & W#20170970 ( one on on board graphics/DP and second on Video card/DP); Replacing cpu W#20141220	Add Attachment