Service Request Ticket - # 67915

Service Request Information

CONTACT Name Hendrickson, Dorothy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 15, 2018 04:07 PM
Department Registrar’s Office Phone 88932
Location Email hendrid@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160986[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 1526LH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 1526LH2 Location PDR 2023 Giveaway

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; PL/SQL developer

Wired NIC 50:9A:4C:46:0B:63

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Jun 26, 2018 08:43 AM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Jun 26, 2018 08:43 AM 
Old CPU 20141214[Edit Inv] is waiting for wipe and inventory 
updated.
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Yumin Chen Jun 26, 2018 08:41 AM 
Delivered and Ready.
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John Rushing Jun 21, 2018 09:41 AM 
Needs Thunderbird installed, Oracle client 
installed and PL/SQL installed.
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Natalie Plasker Jun 21, 2018 08:51 AM 
Called to say that she is not available until
tomorrow 6/22 after 10AM.
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Yumin Chen Jun 21, 2018 08:18 AM 
****This is an outgoing email****
Hi Dorothy,

I need some additional information regarding 
service request #67915

Description: GFA SETUP: Deliver Dell OptiPlex 7040 
SFF & two 4K 27inch displays to replace W#20141214[Edit Inv] 
in AD101J for Dorothy

Your new computer setup is ready, what time is 
good for us to come to deliver?

Thanks!
UCS
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Public
Yumin Chen Jun 21, 2018 08:10 AM 
Task reassigned to Yumin Chen.
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Yumin Chen Jun 20, 2018 04:23 PM 
Ready to deliver, CPU back to inventory counter.
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Yumin Chen Jun 20, 2018 09:43 AM 
Imaging on the counter
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Tricia Flaherty Jun 15, 2018 04:07 PM 
This is on Inventory counter in ITC008 with GFA setup form.   She is a banner power user so 
please discuss what she needs for her banner usage.  Make sure Acrobat Pro gets loaded.  
New W# 20160986[Edit Inv] CPU and Two 27 inch 4k displays W#20170967[Edit Inv] & W#20170968[Edit Inv] (one on on 
board graphics/DP and second on Video card/DP); Replacing cpu W#20141214[Edit Inv]
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