Service Request Ticket - # 67980

Service Request Information

CONTACT Name Scott, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 18, 2018 11:06 AM
Department Humanities Division Phone 88906
Location Email scottk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160988[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag 15BYKH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 15BYKH2 Location Extra desktop shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; TRANSFER:

Wired NIC 50:9A:4C:45:E2:AA

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Jun 20, 2018 02:22 PM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Jun 20, 2018 02:22 PM 
Delivered
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Yumin Chen Jun 20, 2018 01:18 PM 
****This is an outgoing email****
Hi Karen,

I need some additional information regarding 
service request #67980

Description: GFA SETUP: OptiPlex 7040SFFW#20160988[Edit Inv] 
&monitorW#20161042[Edit Inv] orig:*618 asap*disk read error 
20130534/needs loaner 

you new computer is ready for deliver, what time 
is good for us to come to setup?

Thanks!
UCS
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Public
Yumin Chen Jun 20, 2018 01:11 PM 
Ready to deliver
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Bradley Karkanen Jun 20, 2018 01:02 PM 
She needs Outlook setup
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Bradley Karkanen Jun 20, 2018 01:02 PM 
Task reassigned to Yumin Chen.
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Yumin Chen Jun 20, 2018 09:44 AM 
Imaging on the counter.
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Tricia Flaherty Jun 18, 2018 04:01 PM 
This is on top of inventory counter in ITC008 with GFA 
setup form.  She currently has loaner as indicated Below so 
that is what you will bring back
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Bradley Karkanen Jun 18, 2018 02:09 PM 
Priority changed from (1) Highest Priority to (3) Priority.
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Bradley Karkanen Jun 18, 2018 02:09 PM 
Tricia is working on a GFA for this.
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Bradley Karkanen Jun 18, 2018 01:30 PM 
Hard drive is very dead
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Erika Enriquez Jun 18, 2018 01:14 PM 
Task reassigned to Bradley Karkanen.
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Bradley Karkanen Jun 18, 2018 11:34 AM 
Task reassigned to Erika Enriquez.
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Bradley Karkanen Jun 18, 2018 11:34 AM 
Loaner is W20121089
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Brighton Bohnenkamp Jun 18, 2018 11:06 AM 
computer is having a disk read error, needs a 
loaner while we troubleshoot
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