Service Request Ticket

Service Request Information

CONTACT	Name	Troyer, Robert	Date	Jun 18, 2018 12:52 PM
	Department	Humanities Division	Phone	89123
	Location		Email	troyerr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131034 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9598V12	Description	Dell OptiPlex 9020 SFF, i7-4770 3.4GHz Turbo
	Serial No.	9598V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918
	Wired NIC	34:17:EB:A6:38:6C

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Jun 20, 2018 10:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Jun 20, 2018 10:57 AM	Delivered	Add Attachment
Yumin Chen	Jun 20, 2018 08:07 AM	Delivery Time Schedule: 10:30-11:30	Add Attachment
Yumin Chen	Jun 19, 2018 04:15 PM	**This is an outgoing email Hi Robert, I need some additional information regarding service request #67985 Description: ASAP** Computer down Your computer is ready to deliver, what time is good for us to come to do it? Thanks! UCS	Add Attachment Public
Yumin Chen	Jun 19, 2018 04:13 PM	Standard setup done, ready to deliver.	Add Attachment
Yumin Chen	Jun 19, 2018 03:57 PM	Imgaing Done. Standard setup start...	Add Attachment
Yumin Chen	Jun 19, 2018 10:17 AM	Hard drive failed. Replaced to another one and start imaging.	Add Attachment
Yumin Chen	Jun 19, 2018 09:29 AM	Computer con't boot to hard drive and hard drive beeping.	Add Attachment
Yumin Chen	Jun 19, 2018 08:39 AM	Task reassigned to Yumin Chen.	Add Attachment
Brighton Bohnenkamp	Jun 19, 2018 08:21 AM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Jun 19, 2018 08:21 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Brighton Bohnenkamp	Jun 19, 2018 08:20 AM	update java for banner	Add Attachment
Emma Feldman	Jun 18, 2018 12:52 PM	Tried rebooting the computer a couple of times and keeps reeving message saying "No boot device found".	Add Attachment