Service Request Ticket - # 68073

Service Request Information

CONTACT Name Danner, Natalie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 21, 2018 12:56 PM
Department College of Education Phone 89248
Location Email dannern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150623[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25RT0WDGG7D Location PDR room

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2015004715;

Wired NIC 38:C9:86:47:13:D5


Wireless NIC 28:F0:76:46:6C:2C


Bluetooth NIC 28:F0:76:46:6C:2D

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Jun 21, 2018 02:47 PM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Jun 21, 2018 02:47 PM 
OS was 10.11, upgraded to 10.12 solved the problem.
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Megan Thibeault Jun 21, 2018 01:18 PM 
Task reassigned to Yumin Chen.
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Emma Feldman Jun 21, 2018 12:56 PM 
Trying to create videos for her class, I movie
keeps crashing and is very slow.
Spinning loading wheel and taking 5-10 minutes
just to open which it didn't do in the past
Having trouble uploading to Youtube
Tried to reboot and open and close I movie but is
still having the same problem
She is currently working in Room 204 in RWEC but
said she will follow tech up to her office as soon
as someone arrives
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