Service Request Ticket

Service Request Information

CONTACT	Name	Eyo, Affiong	Date	Jun 25, 2018 02:47 PM
	Department	Multicultural Student Services	Phone	88834
	Location		Email	eyoa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101033 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420,4.0GB,1333MHz SDRAM, 2 DIMM
	Serial No.	GYV25Q1	Location	PDR
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Windows 10 Enterprise 64bit	Software	Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080006 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:4E:66:E4
	Wireless NIC	A0:88:B4:1A:3A:3C
	Bluetooth NIC	68:A3:C4:47:22:47

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Brighton Bohnenkamp	Jun 27, 2018 09:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brighton Bohnenkamp	Jun 27, 2018 09:11 AM	brought back with back, put on back on loaner shelf	Add Attachment
Brighton Bohnenkamp	Jun 26, 2018 12:25 PM	picked up laptop with bag and charger, and will return @ 9:30 6/27	Add Attachment
Erika Enriquez	Jun 26, 2018 09:00 AM	Task reassigned to Service Request Desk.	Add Attachment
Erika Enriquez	Jun 26, 2018 09:00 AM	in outbox	Add Attachment
Emma Feldman	Jun 25, 2018 03:02 PM	Task reassigned to UCS Tech.	Add Attachment
Emma Feldman	Jun 25, 2018 03:02 PM	Laptop is in the inbox	Add Attachment
Emma Feldman	Jun 25, 2018 02:47 PM	Will pickup laptop tomorrow morning. she said she needed it for a meeting on campus	Add Attachment