Service Request Ticket - # 68111

Service Request Information

CONTACT Name Hernandez-Hunter, Anna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 26, 2018 10:39 AM
Department Multicultural Student Services Phone 88195
Location Email hernana@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130888[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 4419V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 4419V12 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A5:53:0B

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Jun 27, 2018 11:13 AM 
Status changed from (2) Scheduled to (5) Completed
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Gino Salazar Jun 27, 2018 11:13 AM 
She said somebody switched out her mouse but the new mouse was 
having similar issues to before. It looked like switching the USB port 
on the mouse helped.
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Erika Enriquez Jun 27, 2018 10:37 AM 
Task reassigned to Giovanni Salazar.
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Erika Enriquez Jun 27, 2018 10:19 AM 
Task reassigned to Erika Enriquez.
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Shina Oladiti Jun 27, 2018 08:00 AM 
Task reassigned to Adeshina Oladiti.
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Brighton Bohnenkamp Jun 26, 2018 10:39 AM 
Computer running slow and not loading anything
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