Service Request Ticket - # 68112

Service Request Information

CONTACT Name McInerney, Dorothy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 26, 2018 10:48 AM
Department Campus Recreation/HWC Phone 14171
Location Email mcinerneyd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100760[Edit Inv] (opens in a new window) Bldg/Room HWC Lobby
Service Tag Description DTC1000 Single-Sided Base Model, USB #47000
Serial No. B0480479 Location Front Desk

Model DTC1000 Hostname
Notes single-sided plastic card printer/encoder, Compact design for maximum flexibility, Supply replacement - Easy cartridge loading, Color-changing status buttons, Emedded Badging application, Rewrite capable, USB or optional Ethernet connectivity, Input hopper holds 100 plastic cards, Optional Dual-side printing, Optional magnetic stripe, 125 kHz, 13.56 MHz, and contact chip encoding Ink/Toner Refill
TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jun 27, 2018 11:24 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jun 27, 2018 11:24 AM 
We checked the ribbon, reinstalled and check the 
printer properties.  The cards are now printing in 
color.
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Brighton Bohnenkamp Jun 27, 2018 10:30 AM 
Task reassigned to John Rushing.
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Brighton Bohnenkamp Jun 27, 2018 10:05 AM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Brighton Bohnenkamp Jun 27, 2018 10:05 AM 
Priority changed from (3) Priority to (2) High Priority.
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Brighton Bohnenkamp Jun 26, 2018 10:48 AM 
Saying ribbon is low so she replaced it and is 
still getting the same error
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