Service Request Ticket - # 68115

Service Request Information

CONTACT Name Gayle, Rian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 26, 2018 04:46 PM
Department Disability Access Services Phone 88250
Location Email gayler@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170670[Edit Inv] (opens in a new window) Bldg/Room APSC 405
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. C02W25KNHV29 Location Rian Gayle's old laptop; parts pile at UCS

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511; NaturalReader v15 Mac Ultimate Value Pack /6 Voices VISA2018007874;

Wireless NIC 8C:85:90:A6:BA:63


Bluetooth NIC 8C:85:90:A9:67:D3

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jul 13, 2018 11:34 AM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Jul 13, 2018 11:33 AM 
Done!
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Shina Oladiti Jul 12, 2018 03:48 PM 
Will have to meet with him tomorrow to check on
the additional software that need to be installed.
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Shina Oladiti Jul 12, 2018 07:59 AM 
Task reassigned to Adeshina Oladiti.
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Gino Salazar Jul 11, 2018 01:07 PM 
Priority changed from (3) Priority to (2) High Priority.
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Reggie Johnson Jul 11, 2018 09:48 AM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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Reggie Johnson Jul 11, 2018 09:48 AM 
replacing PC desktop W#20130845[Edit Inv] APSC405 (10574)
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Megan Thibeault Jul 11, 2018 09:38 AM 
Task reassigned to UCS Tech.
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Reggie Johnson Jul 03, 2018 11:30 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Reggie Johnson Jul 03, 2018 11:30 AM 
	
Imaging is completed, additional software 
installed, Laptop ready for delivery. Email sent 
for availability.
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Reggie Johnson Jul 03, 2018 11:29 AM 
****This is an outgoing email****
Hi Rian,

I need some additional information regarding 
service request #68115

Description: GFA SETUP: Apple 13-inch MacBook Pro 
W#20170670[Edit Inv] with dock replacing PC desktop 
W#20130845[Edit Inv] APSC405 (10574)

We just finished configuring your laptop and it is 
ready for delivery and set up. What time works 
best for us to come by to complete this task? 

Thanks,

Reggie
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Erika Enriquez Jul 03, 2018 10:51 AM 
Task reassigned to Reggie Johnson.
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Erika Enriquez Jul 03, 2018 10:25 AM 
Task reassigned to Erika Enriquez.
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Tricia Flaherty Jun 27, 2018 10:39 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jun 26, 2018 04:52 PM 
make sure that he gets Adobe Acrobat Pro DC on the 
new MAC laptop.  Most of the Software he had on PC 
W#20130845[Edit Inv] desktop appears to be Windows only so I 
am not indicating transfer of any at this time.
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Tricia Flaherty Jun 26, 2018 04:46 PM 
The Apple laptop W#20170670[Edit Inv], the dock W#20170972[Edit Inv] 
and the HDMI toDVI cable/adapter for 2nd display(via 
USB-C to DVI on 2nd USB-C port) are on the Shelf by 
Inventory Counter in ITC008 with GFA setup form.  This 
is replacing PC  cpu W#20130845[Edit Inv]
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